Tellescope Scheduler: calendar and appointment scheduling
Most scheduling tools were built for sales calls. Tellescope Scheduler is built for patient care. It runs on HIPAA-compliant infrastructure and ties every booking back to the right patient record, so scheduling moves care forward instead of creating more cleanup.
Tied to the whole patient journey
Event templates connect to products and care plans in Tellescope, so scheduling a visit kicks off the next step in care automatically.
Built for how care actually works
Location-based scheduling, per-provider availability, and visit-specific rules tailored to your practice.
Integrates to your EHR
If you use an EHR, native integrations with Healthie and Canvas Medical are available to keep appointments and patient data in sync.
Everything you need to schedule patients
Real-time booking, self-serve, automated reminders, and video visits. All in one unified scheduler, not a collection of tools.
Customizable Booking Pages
Give patients a fully branded booking page that looks and feels like your practice, not a third-party widget. Configure it for how you actually work, and add Google Tag Manager support so your marketing team can track conversions and see which campaigns fill your calendar.
Self-service Booking for Patients
Let patients book, reschedule, and cancel appointments online without having to call or message your team. Your booking page shows real-time availability, so patients can find a time that works for them, and your staff isn't playing phone tag to get a visit on the calendar.
Location-based Scheduling
Run different scheduling rules for different locations. Set availability, providers, and booking logic per site so patients only see the slots that make sense for where they're being seen. Ideal for teams operating across multiple clinics, regions, or service areas.
Event Templates
Build a template once for each visit type and reuse it across your team. Templates carry their own availability, reminders, and settings, and can connect to specific products and care plans in Tellescope. So the moment a patient books, the right follow-up is already lined up.
Per-user Availability Management
Every provider controls their own availability. Clinicians set the hours they're open to see patients, and the booking page only ever offers real, open time. No double-booking, no back-and-forth.
Automated SMS and Email Reminders
Reduce no-shows with reminders that send themselves. Set them globally at the event template level, or fine-tune them on an individual event when a visit needs something different. Patients get a nudge by text and email without anyone on your team chasing them down.
Video Visits
Run telehealth visits without a separate video tool. Tellescope Scheduler supports Twilio and Zoom, and generates and includes the Zoom link automatically when a patient books.
How it works
Customizable booking pages
Configure custom booking flows by appointment type with specific questions, requirements, and provider filtering
Automated patient reminders
Customize reminder messages and frequency across SMS, email, and voice to reduce patient no-shows
Smart calendar management
Sync team schedules and calendars in a unified multi-provider view. Track appointment statuses and prevent double-booking automatically
Stop losing time (and revenue) to no-shows and manual scheduling
Every empty slot and manually booked appointment costs your team something. Here's what changes when your scheduler is built for patient care instead of retrofitted for it.
Appointment workflows
- TodayPatients call or message to book, and someone reads availability off a calendar and enters it by hand. Video visits mean spinning up a separate tool and pasting a link into a confirmation.
- With TellescopePatients self-schedule from live, per-provider availability on a branded booking page, 24/7. Zoom links are generated and attached automatically the moment they book.
Sending reminders
- TodayReminders go out by hand, if they go out at all, and no-shows climb whenever the team gets pulled elsewhere.
- With TellescopeAutomated SMS and email reminders send themselves at the event or template level, so patients show up and staff stop chasing.
Patient follow-up
- TodayThe appointment lives in a tool that never talks to the EHR, so someone re-enters it, and the next step in care sits in someone's head or a separate task list.
- With TellescopeNative Healthie and Canvas Medical integrations keep records in sync, and event templates trigger the right products and care plans automatically.
Only pay for what you need
Unlimited users, both tiers
Bring on your whole team without paying more per seat, so there's nothing surprising when the billing cycle rolls around.
Usage-based Twilio pricing
Pay Twilio's rates for the text messages, video, and voice calls you send. You control your volume; no padding, no surprises.
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Tellescope features
Optimize every step of the patient journey with automated workflows and advanced CRM tools
White Label Telemedicine Platform
Launch a branded portal with integrated video calls. Monitor patient vitals and deliver remote care under your own brand
Healthcare API Integration
Sync patient appointments and profile information with your tools and billing system to eliminate duplicate data entry
Healthcare Workflow Automation
Set condition-specific protocols that automatically trigger tasks, alerts, and outreach based on patient data
Patient Relationship Management
Manage patient relationships across the entire lifecycle - from lead to enrolled patient - with tools that increase conversions, streamline onboarding, and drive retention
Ready to scale your digital health operations?
Frequently asked questions
What is Tellescope Scheduler?
Tellescope Scheduler is a standalone healthcare appointment scheduling tool. It gives patients customizable, branded booking pages, sends automated SMS and email reminders to cut no-shows, supports video visits, and syncs appointments with your EHR, all on HIPAA-compliant infrastructure.
Is Tellescope Scheduler HIPAA-compliant?
Tellescope Scheduler runs on HIPAA-compliant infrastructure and is backed by a Business Associate Agreement, so patient information is collected and stored on infrastructure built for protected health information.
What EHRs does Tellescope Scheduler integrate with?
Tellescope Scheduler offers native integrations with Healthie and Canvas Medical, so appointments and patient data stay in sync with the system your clinical team already uses.
How is Tellescope Scheduler different from Calendly or Acuity?
Calendly and Acuity are general-purpose schedulers. Tellescope Scheduler is built for healthcare: it runs on HIPAA-compliant infrastructure with a BAA, integrates natively with EHRs like Healthie and Canvas Medical, and connects bookings to care plans and products so scheduling drives the next step in care.
Can patients book and join video visits?
Yes. Tellescope Scheduler supports Twilio and Zoom integrations for video visits. When a patient books a video appointment, the Zoom link is generated and included automatically.
How does Tellescope Scheduler reduce no-shows?
Tellescope Scheduler sends automated SMS and email reminders. You can set reminders globally on an event template, or customize them on an individual event, so patients get timely nudges without your team sending them by hand.
Can I use Tellescope Scheduler across multiple locations?
Yes. Location-based scheduling lets you set different availability, providers, and booking rules per location, so patients only see the slots that apply to where they're being seen.
Can I customize the booking page?
Booking pages are fully customizable and branded to your practice, with Google Tag Manager support so your marketing team can track conversions and attribute bookings to campaigns.
How much does Twilio usage cost for texting, voice, and video calls?
With Tellescope, your texting, voice, and video run on Twilio, so you pay Twilio's standard usage rates for what you actually send and receive. The rates are low and billed by the message or by the minute, which means most practices spend far less than they would on a flat per-seat platform.
Here's roughly what each channel looks like:
Texting (SMS): about $0.0083 to send or receive each message. A practice that sends and receives 1,000 texts in a month pays around $8.
Voice calls: about $0.014 per minute for outbound calls and $0.0085 per minute for inbound. A practice with 300 minutes of outgoing and 300 minutes of incoming calls in a month pays around $7.
Video visits: about $1 per participant-hour. A 30-minute telehealth visit between one provider and one patient comes to roughly $1, so 100 visits in a month runs about $100.
Because you only pay for what you use, your costs track with your patient volume instead of your team size. Carriers can add small per-message fees on texting, and rates are set by Twilio, so you can always check the latest at twilio.com.
How long does implementation take for Tellescope Scheduler?
Most teams get onboarded to Tellescope Scheduler in one day, with no implementation project required.
Do I need a software engineer or technical person to help set up Tellescope?
No, many of our customers do not have an engineer. However, our platform is API first and can be easily integrated with third-party tools.
How does Tellescope help my clinic save time and reduce operational costs?
We eliminate context switching between different tools and help automate many routine manual tasks.
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