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Frequently asked questions
What is the best way to get in touch with Tellescope for support-related questions?
Please email us at support@tellescope.com where we regularly monitor support inquiries
Where can I find Tellescope’s help center?
You can find our product support documentation and help center here.
What are Tellescope’s standard support hours?
Our standard support hours are Monday through Friday from 9 AM to 5 PM EST excluding major U.S. holidays.
How quickly can I expect a response?
We typically try to acknowledge all support requests received during business hours within 24 hours.
Do you have a status page for system outages?
Yes, you can view our status page here.
