Tellescope Starter: all-in-one patient communication
Tellescope brings every patient conversation, internal message, and follow-up into one place. We help you connect with patients, automate busywork, and keep care moving without juggling separate tools.
Your whole team, in sync
Team chat and shared tasks keep everyone coordinated, with every patient conversation in one view.
Track every message
Maintain detailed messaging history with tracking for delivery, opens, and link clicks.
Integrates to your EHR
6+ native EHR integrations keep patient data in sync, so every conversation ties back to the right record.
Every channel, one inbox
Every patient conversation, across every channel, in one unified inbox. Assign, reply, and track without losing the thread.
SMS
Two-way or one-way texting without requiring patients to download an app. Create messaging templates to save your team time and customize messages to make them feel personalized to your practice.
Send and receive secure email with optional file sharing via secure links. Maintain detailed email history with tracking for delivery, opens, and link clicks.
Phone Calling
Integrated VOIP so you can make and receive calls from your computer or mobile app. Access call recordings, transcriptions, and voicemail logs in the patient timeline for better continuity.
Secure Messaging
Direct patients to a secure portal where they can send your team a private message anytime. Automatic notifications alert you when a patient or team member sends a message.
Video Chat
Launch secure, high-quality video calls for scheduled or ad-hoc visits. Conduct 1-1 or group calls to support different care models. Patients can launch video visits directly from their browser, no downloads required.
Team Chat
Message your team via internal channels with patient context one click away. Assign conversations, add notes, and track completion to measure efficiency and identify bottlenecks.
How it works
Route incoming requests
All messages are automatically routed to the right team channel based on patient needs or urgency
Collaborate with context
Internal coordination through internal discussions where patient information and interactions are instantly accessible
Take informed action
Take action on patient inquiries and care coordination with relevant data automatically syncing back to your EHR
Put your follow-up on autopilot
Journeys are automated patient pathways that send the right message at the right moment. Map out check-ins, reminders, and follow-ups once, and let them run on their own.
Automated journeys
- TodayYour team sends every check-in reminder, and follow-up by hand, copying the same messages and keeping track of who needs what from memory. When things get busy, patients slip through the cracks.
- With TellescopeTrigger a sequence of texts, emails, calls, and tasks based on what a patient does, no coding required. Cut down on admin work by creating reusable messaging templates.
Smart routing
- TodayIncoming messages pile up in a shared inbox, and someone has to read each one and decide who should handle it. Urgent requests can sit unnoticed while the team works through the queue.
- With TellescopeAutomatically send incoming messages to the right teammate or channel based on the patient needs or urgency level.
Appointment reminders
- TodayReminders go out manually, if they go out at all, and no-shows climb whenever the team gets pulled in other directions. Chasing down patients who miss a visit becomes one more task that's easy to forget.
- With TellescopeCut no-shows with automatic text and email reminders that send themselves, plus follow-ups that keep patients on track.
Only pay for what you need
Unlimited users, both tiers
Bring on your whole team without paying more per seat, so there's nothing surprising when the billing cycle rolls around.
Usage-based Twilio pricing
Pay Twilio's rates for the text messages, voice and video calls you send. You control your volume; no padding, no surprises.
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Priced for growth
Instead of adding separate tools for scheduling, forms, and more, upgrade to Enterprise anytime and save as you scale.
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Built to grow with you, from your first channel to your full stack
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Tellescope features
Optimize every step of the patient journey with automated workflows and advanced CRM tools
White Label Telemedicine Platform
Launch a branded portal with integrated video calls. Monitor patient vitals and deliver remote care under your own brand
Healthcare API Integration
Sync patient appointments and profile information with your tools and billing system to eliminate duplicate data entry
Healthcare Workflow Automation
Set condition-specific protocols that automatically trigger tasks, alerts, and outreach based on patient data
Patient Relationship Management
Manage patient relationships across the entire lifecycle - from lead to enrolled patient - with tools that increase conversions, streamline onboarding, and drive retention
Ready to scale your digital health operations?
Frequently asked questions
What EHRs does Tellescope integrate with?
Tellescope offers pre-built, two-way integrations with Canvas, Elation, athenahealth, Healthie, DrChrono, and Medplum, and connects to other systems through a developer-friendly API.
What's included in Tellescope's Starter tier?
Starter is the full communication suite: a unified inbox with SMS, email, voice and video calls, patient and team chat, and appointment reminders. It also includes journeys and automation as an optional add-on.
What's not included in Tellescope's Starter tier?
Starter focuses on communication, so it doesn't include the broader engagement and operations tools like CRM, self-scheduling, intake forms and payments, or the full white-labeled patient portal. Those come with the complete Tellescope platform, which you can upgrade to whenever you're ready.
How much does Twilio usage cost for texting, voice, and video calls?
With Tellescope, your texting, voice, and video run on Twilio, so you pay Twilio's standard usage rates for what you actually send and receive. The rates are low and billed by the message or by the minute, which means most practices spend far less than they would on a flat per-seat platform.
Here's roughly what each channel looks like:
Texting (SMS): about $0.0083 to send or receive each message. A practice that sends and receives 1,000 texts in a month pays around $8.
Voice calls: about $0.014 per minute for outbound calls and $0.0085 per minute for inbound. A practice with 300 minutes of outgoing and 300 minutes of incoming calls in a month pays around $7.
Video visits: about $1 per participant-hour. A 30-minute telehealth visit between one provider and one patient comes to roughly $1, so 100 visits in a month runs about $100.
Because you only pay for what you use, your costs track with your patient volume instead of your team size. Carriers can add small per-message fees on texting, and rates are set by Twilio, so you can always check the latest at twilio.com.
How long does implementation take for Tellescope's Starter tier?
Most teams set themselves up and start communicating the same day, with no implementation project required.
Do I need a software engineer or technical person to help set up Tellescope?
No, many of our customers do not have an engineer. However, our platform is API first and can be easily integrated with third-party tools.
How does Tellescope help my clinic save time and reduce operational costs?
We eliminate context switching between different tools and help automate many routine manual tasks.
